Our promise to you
We know investing in your business is a big decision.
That’s why we’re committed to delivering designs, print, marketing and websites, that you love and that work for your business.
If you’re not completely happy with the outcome, we’ll make it right – or offer a full refund.
Confidence in every project
Have confidence in your agency
Our guarantee reflects our utmost confidence in the quality, effectiveness, and value of what we offer. Rest assured that we stand behind our promises, and we will go the extra mile to ensure that you are 100% happy with your experience.
Your trust and satisfaction are our top priorities, and we are committed to making things right if you’re not completely delighted with the outcome.
With us, you can embark on your business journey knowing that your success is not only our mission but also our guarantee!
How we stand by our work
Logo & Branding Guarantee
- Creative satisfaction
Your brand identity should feel right. If you’re not happy, we’ll refine the design or refund you - Originality guaranteed
Your logo will be unique to your business, no templates, no clipart, no stock logos, no shortcuts, - Revisions & flexibility
Your package includes a set number of revisions, but if needed, we’ll explore additional options or refund your investment - Full ownership & formats
You’ll receive all logo files in high-quality formats, ready for print and digital use
Design & Print Guarantee
- Design you love
We’ll refine your design until it aligns with your brief. If we can’t get it right, we’ll refund you - High-quality print
Your materials will meet top industry standards, vibrant colours, sharp resolution, and flawless production - No print defects
If there’s a printing issue outside your control, we’ll reprint or refund - On-time printing
Your materials will arrive on schedule
Marketing Guarantee
- Your personalised strategy
Your marketing plan will align with your own business goals. If it doesn’t meet expectations, we’ll revise or refund - Professional execution
From SEO to social media, all work follows best practices and ethical marketing standards - Clear reporting
You’ll receive analytics and progress updates to track your results - On-time toolkit delivery
If we miss a critical deadline that affects your marketing campaign, we’ll compensate you
Website Design Guarantee
- Design satisfaction
We’ll work with you to refine your website. If we can’t meet an agreeable design, we’ll issue a refund - Functionality guarantee
Your website will work across modern browsers and devices. Any issues? We’ll fix them for free - On-time delivery
We stick to your launch plan. If delays on our end cause major disruptions, we’ll compensate accordingly - Ongoing support
If you feel communication isn’t up to scratch, let us know, we’ll escalate and resolve the issue immediately
Client Satisfaction
We aim to ensure that your overall satisfaction is a priority.
If you are genuinely dissatisfied with any of our designs or the service provided, we will work towards a resolution, which may involve revisions, changes, updates, additional support, or a refund.
Refund request process
Should you wish to request a refund, we do ask you to submit a formal request, providing specific details about the areas of dissatisfaction, and supply any relevant documentation or evidence.
