Terms & Conditions
These Terms and Conditions are designed to clearly set out the expectations, responsibilities, and protections for both you (the Customer) and us (DuoDot Ltd) in any working relationship.
By engaging our services, you agree to be bound by the terms laid out here, which aim to ensure fairness, clarity, and accountability.
Please read them carefully, and don’t hesitate to contact us if you have any questions.
DuoDot Ltd
Registered in England & Wales Company Number: 16506468. Registered Office: DuoDot Ltd. 25 Belfield Close, Marldon, Paignton. Devon. TQ3 1NZ. Currently operating from 151 Babbacombe Road, Torquay, Devon, TQ1 3SU
Definitions & Application
‘DuoDot Ltd’ means those persons carrying on business under the name of DuoDot Ltd, referred to hereafter as ‘DuoDot Ltd’.
‘Customer’ means the person, firm, company, or organisation to whom any quotation or correspondence is addressed, or with whom any contract is made.
‘Goods’ and/or ‘Services’ means the goods and/or services described in any quotation, correspondence, or contract. These include (but are not limited to) artwork, designs, illustrations, models, layouts, or other representations of any item. These do not include copyright, design rights, and other intellectual property rights as referred to in Condition 3.
All quotations, estimates, proposals, and/or contracts made by or with DuoDot Ltd are subject to these Terms and Conditions, to the exclusion of all other terms and conditions, whether or not endorsed upon or referred to in any purchase order or other document delivered by the Customer to DuoDot Ltd.
Any references on quotations or correspondence to any Customer order, specification, or similar document shall not imply that any terms or conditions endorsed upon or referred to in such order, specification, or document shall apply in addition to, or to the exclusion or amendment of, these Terms and Conditions.
Price Variation
All estimates and quotations are based on current costs and, unless otherwise agreed, are subject to amendment to meet any rise or fall in such costs.
Estimates and quotations may be altered without prior notice to the Customer before DuoDot Ltd receives notification of acceptance. Following acceptance, DuoDot Ltd may notify the Customer of price increases. If the Customer is notified of an increase exceeding 10% on any item, the Customer may (within 7 days of receiving such notification) cancel the contract for those items by written notice to DuoDot Ltd. Upon cancellation, payment for all Goods and Services undertaken by DuoDot Ltd prior to cancellation shall become due immediately. If no cancellation notice is received within 7 days, such increases are deemed accepted, and the contract remains in full effect.
Preliminary Work
All work carried out (whether experimental or otherwise) at the Customer’s request or with their consent shall be charged at DuoDot Ltd’s prevailing rates. All materials supplied by DuoDot Ltd (e.g., visuals, graphics, copy, text, discs) remain the property of DuoDot Ltd and, unless otherwise agreed, must be returned to DuoDot Ltd on demand.
Materials/Information
A charge will be made to cover additional work where materials or information supplied are not clear and legible, or where the Customer modifies or varies its requirements.
The Customer is responsible for ensuring they legally own all materials (e.g., designs, images, photographs, text) supplied to DuoDot Ltd. DuoDot Ltd accepts no liability for the use of any materials supplied by or on behalf of the Customer.
All copyright, design rights, and other intellectual property rights in text, visuals, graphics, drawings, designs, and other documents or materials produced by or for DuoDot Ltd shall belong to DuoDot Ltd. The Customer is granted only the right to use, reproduce, or resell the Products or Services supplied to the extent necessary to fulfil the project. If DuoDot Ltd develops or communicates any concept, wording, layout, design, or original idea, the Customer shall not use or develop it with any third party except by accepting DuoDot Ltd’s proposal, estimate, or quotation, or with DuoDot Ltd’s prior written consent.
Proofs and Production Schedules
The Customer is responsible for checking and correcting each proof delivered by DuoDot Ltd for errors, omissions, or inaccuracies. DuoDot Ltd shall incur no liability whatsoever for uncorrected errors in proofs submitted, and the Customer shall pay for Goods produced conforming to those proofs despite any errors. Customer alterations and additional proofs shall be charged extra. Changes to style, type, or design decisions left to DuoDot Ltd’s judgement shall also be charged extra if altered by the Customer.
If a production schedule is agreed, the Customer must notify DuoDot Ltd in writing of any proof errors before the specified deadline. If no notice is received by the deadline, the Customer is deemed to have accepted the proof, and DuoDot Ltd may proceed without further reference to the Customer.
Print – Variations in Quantity
DuoDot Ltd will endeavour to deliver the correct quantity ordered. Estimates are conditional upon margins of 5% for mono work and 10% for other work being allowed for overs (charged extra) or shortages. These margins reduce to 4% and 8% respectively for quantities exceeding 50,000.
Standing Material
Materials used in production by DuoDot Ltd remain its exclusive property. Materials supplied by the Customer remain the Customer’s property.
Customer’s Property
All Customer property and property supplied to DuoDot Ltd by or on behalf of the Customer shall, while in DuoDot Ltd’s possession or in transit, be at the Customer’s risk. The Customer should insure such property accordingly. DuoDot Ltd may charge reasonably for storing Customer property left before receipt of the order or after notification of completion.
DuoDot Ltd will retain all artwork, designs, illustrations, models, layouts, or representations created by DuoDot Ltd for two years from the invoice date; thereafter, such materials will be disposed of unless the Customer requests them in writing at least 28 days prior to the deadline.
Materials Supplied by the Customer
The Customer acknowledges its responsibilities under Conditions 12 and 14 regarding goods or materials supplied. DuoDot Ltd may reject unsuitable goods or materials, charging extra for additional costs incurred, except where such costs could have been avoided but for DuoDot Ltd’s unreasonable delay in ascertaining unsuitability. DuoDot Ltd endeavours to secure the best results but accepts no responsibility for imperfect work caused by defects or unsuitability of such goods or materials.
If a Customer delays DuoDot Ltd’s work by failing to supply required goods or materials, DuoDot Ltd may terminate or proceed with the contract at its discretion. Upon termination, the full contract amount becomes due immediately. In either case, delay-related costs shall be reimbursed by the Customer on demand.
Delivery
Delivery of work shall be accepted when tendered or, if earlier, upon notification of completion, at which point payment becomes due.
Unless specified, the quoted price includes delivery to the Customer’s address. Additional charges may apply for delivery elsewhere or for expedited delivery. Delivery dates are approximate only and, unless agreed otherwise, time for delivery is not of the essence. DuoDot Ltd will endeavour to deliver within agreed or reasonable times but is not liable for delays not directly caused by it.
Claims
Advice of damage, delay, partial loss, or non-delivery must be given in writing to DuoDot Ltd within 3 days of delivery (or 7 days from despatch for non-delivery), with claims made within 7 days of delivery (or 14 days from despatch). Other claims must be made within 14 days of invoice or delivery, whichever is earlier. DuoDot Ltd is not liable unless these requirements are met, except where the Customer proves compliance was impossible and advice was given as soon as possible.
If the Customer uses the Goods or Services, they are deemed approved.
Limits on Liability
DuoDot Ltd does not accept liability for the use, operation, fitness for purpose, or functionality of Goods or Services produced using Customer-provided designs, models, text, or specifications.
The Customer is responsible for ensuring compliance with laws, regulations, and standards, and that materials are not defamatory, obscene, or infringing. DuoDot Ltd is not liable for breaches of applicable laws (e.g., Data Protection Act 1998) or third-party rights by the Customer.
DuoDot Ltd’s maximum liability shall not exceed the amount paid by the Customer for the Goods and/or Services in question. DuoDot Ltd shall not be liable for any indirect or consequential losses (e.g., loss of profit, reputation).
Payment
Payment is due 7 days post-delivery unless otherwise agreed in writing. DuoDot Ltd may charge interest on overdue accounts at 8% per annum above the Bank of England base rate, plus compensation under the Late Payment of Commercial Debts (Interest) Act. DuoDot Ltd may demand immediate payment of any account at any time and reserves the right to invoice work-to-date monthly.
Ownership of Goods remains with DuoDot Ltd until full payment is received. In case of non-payment, DuoDot Ltd may repossess Goods, entering Customer premises if necessary, without prejudice to other remedies.
Breach of Terms and Conditions and/or Insolvency
If the Customer breaches these Terms and Conditions materially or becomes insolvent, DuoDot Ltd may:
- Cease work and charge for work already carried out and materials purchased, such charge becoming an immediate debt;
- Retain a lien on Customer goods in its possession, disposing of them after 14 days’ notice to settle debts;
- Pursue payment for unpaid Goods despite retaining ownership, with risk passing to the Customer.
Illegal or Non-Compliant Materials
DuoDot Ltd is not required to produce Goods or materials it deems illegal, defamatory, obscene, or infringing on third-party rights. The Customer shall indemnify DuoDot Ltd against claims, costs, and expenses arising from such content, including settlement amounts.
Acceptance and Authority
Issuing a purchase order, accepting a quotation, or appointing DuoDot Ltd verbally or in writing constitutes acceptance of these Terms and Conditions. DuoDot Ltd may assume Customer representatives have authority to bind the Customer unless notified otherwise in writing.
Force Majeure
DuoDot Ltd is not liable for delays beyond its control (e.g., acts of God, strikes, power failures). If delivery is delayed over 30 days, the Customer may terminate the contract by written notice and pay for work done and materials used.
Law
These Terms and Conditions, and all contracts, shall be governed by the laws of England.
Terms of Service (TOS)
Our Terms of Service explain how we provide certain technical and digital services (including hosting and domains), and the responsibilities and expectations for both DuoDot Ltd and you as our Client. These terms are in place to ensure our systems run smoothly, fairly, and securely for everyone who uses them. By using our services, you agree to follow the conditions outlined below.
DuoDot Ltd
The company shall be known throughout this document as DuoDot Ltd. ‘DuoDot Ltd’ means those persons carrying on business under this name. Use of DuoDot Ltd’s services constitutes acceptance of these Terms of Service (TOS). All service provisions are subject to these TOS, which may be changed at DuoDot Ltd’s discretion. The Client understands that changes to the TOS shall not be grounds for non-payment. DuoDot Ltd provides web hosting services for a monthly, quarterly, or annual fee. Clients may use these services for personal and/or business websites or content.
Content
All services provided by DuoDot Ltd must be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material violating United Kingdom (or other country) law is prohibited. This includes, but is not limited to, copyrighted material, threatening or obscene content, “adult only” content, or material protected by trade secrets or other statutes. The Client agrees to indemnify and hold harmless DuoDot Ltd from claims resulting from use of the service that damages the Client or any other party.
Adult Content
DuoDot Ltd does not permit adult “xxx” websites, pornography, or sex-related content on its servers, nor adult subscription or membership-based “pay sites”. This includes sexual content or links to such content hosted elsewhere, as well as sites promoting illegal activity or content damaging to our servers or others online. Links to such materials are prohibited. DuoDot Ltd is the sole arbiter of what constitutes a violation of this provision. Educational adult websites and e-commerce stores are allowed, but we recommend checking with DuoDot Ltd first. DuoDot Ltd remains the sole arbiter of violations.
Examples of Unacceptable Content: Adult/Pornographic Hacking programs/archives/information Warez sites Spam/spamming software
Distribution or Transmission of Obscene or Indecent Speech or Materials
Violation of indecency and obscenity laws may result in criminal penalties.
Intellectual Property Rights
Material accessible through DuoDot Ltd’s services may be protected under United Kingdom (or other country) copyright, trademark, trade secret, or proprietary laws. Unless expressly permitted by the rights owner, Clients must not use the service in a manner that infringes, violates, dilutes, or misappropriates such rights. Domain names used with our service must not violate third-party trademarks or similar rights. The Client is solely responsible for intellectual property rights pertaining to their chosen name, brand, or logo; DuoDot Ltd accepts no responsibility or liability.
Spam and Unsolicited Email
DuoDot Ltd has a zero-tolerance approach to unsolicited email (spam). Clients may not use or permit others to use our service to send spam, nor host sites or information advertised by spam from other services. Violations may lead to account restriction, suspension, or termination, at our discretion, with a £100 penalty per violation. We reserve the right to refuse or cancel service to known spammers and determine what violates this policy. Violations may result in cancellation without refund.
“Catch All” Email Accounts
DuoDot Ltd does not allow “catch all” email accounts (e.g., anything@yourdomain.com directing to one mailbox). This outdated practice causes spam surges for Clients and our servers. Email addresses must be created via the control panel; catch-all mailboxes are banned and, if found, will be removed without notice or the account disabled.
Mailfoundry Spam Filtering Limits
Some domains with excessive mailboxes or spam volumes may not receive MailFoundry service due to extreme usage. While MailFoundry handles large spam volumes, it has limits. If a domain exceeds realistic thresholds, as determined by DuoDot Ltd, we will inform you that MailFoundry services will not continue for that domain.
Scripting, Applications and Background-Running Programs
Background-running programs (e.g., IRC software like bouncers and bots) are not allowed. We provide hosting, not shell services; compiling and running software on our servers is prohibited. Scripts (e.g., PHP, CGI, Perl) are permitted unless they affect server operations or are listed below. Scripts known to disrupt servers (e.g., large CGI forums, auctions, galleries, banner exchanges) may lead to account disablement pending resolution. Prohibited scripts include:
- Chat servers/scripts
- Formmail scripts named “formmail” (other secure, updated versions are allowed if not abused by spammers)
- One remote MySQL user with a fixed IP may be requested.
Network Security
Clients must not attempt to circumvent security of any host, network, or account (e.g., accessing unauthorised data, password cracking, probing other networks). Nor may they interfere with or deny service to any user, host, or network (e.g., flooding, mail bombing). DuoDot Ltd will cooperate with investigations of security violations, including with law enforcement. Violators may face criminal or civil liability.
Support Boundaries
Support is limited to web hosting services and related features. We do not support application-specific issues (e.g., PHP, CGI, HTML). Additional work outside normal support is charged at £100 per hour, in 15-minute increments, with charges agreed per incident. Examples include scripting problems, script installation, and website maintenance for technological changes.
Payment
Service begins upon receipt of payment. Subsequent payments are due on the signup anniversary (monthly or yearly). Overdue accounts may be interrupted, with a £95 reinstatement fee. Without payment or notice, accounts may be suspended or terminated at our discretion. Clients must keep their email address current via info@duodot.co.uk; failure may lead to missed communications and suspension. A service charge applies for returned payments, equal to our incurred cost.
Refunds and Disputes
All payments, including setup and domain registration fees, are non-refundable, regardless of usage. We offer no “money back guarantee” or trial period.
Product Pricing
DuoDot Ltd may change product/service pricing at any time.
Domain Name Expiry and Redemption Fees
DuoDot Ltd is not liable for domain expiry or loss. We will remind you to renew by email before expiry. On expiry, the domain deactivates and stops displaying your site. You have 7 days to renew at regular rates; failure releases the domain to the public.
Cancellations
Cancellation requires 7 working days’ notice before the next payment. We will stop recurring payments, and you will not be billed again. Changing DNS or transferring a domain does not constitute cancellation; a request must be submitted, and we will confirm the date.
Domain Transfers
Domains registered by DuoDot Ltd are yours to keep. Transfers to another registrar are allowed after 90 days; new domains have a 90-day lock.
Hosting Transfers
Clients may request hosting transfers to a third party for websites we created. Requests must be in writing; files are provided in our chosen format 30 days later, with a minimum £150 fee (final price confirmed and payable before release). Early hosting termination yields no refunds. Additional work for third-party hosting is charged at our hourly rate.
Abuse
Attempts to undermine, slander, threaten, or harm DuoDot Ltd’s servers, customers, employees, or company are prohibited and grounds for immediate termination without refund. We will pursue such actions legally.
Refusal of Service
DuoDot Ltd may refuse or cancel service at its discretion. TOS violations may lead to warnings, suspension, or termination without refund. Terminated domains will not be released.
Information Disclosure Policy
We will not disclose Client personal or account information unless necessary to identify, contact, or act against those harming DuoDot Ltd, its customers, or others, or if legally required. Email and electronic data are not disclosed to third parties unless:
- Required for service provision
- Needed to protect our interests
- Mandated by valid legal processes
- Necessary for law enforcement regarding crimes
Privacy Policy
We do not disclose personal or account data without consent unless required by law. We collect Client data for billing, service, and business purposes, stored electronically or on paper. Clients may request their data free of charge or its deletion with proof of identity. We use cookies to store information, accessible on future visits. To delete or stop cookies, consult your system administrator or browser “Help” menu; this may limit site features.
Indemnification
The Customer indemnifies DuoDot Ltd against claims, losses, or liabilities arising from services or products. DuoDot Ltd is not liable for business damages, data loss, or interruptions, with liability limited to the amount paid for services. No uptime guarantees are made.
Disclaimer
DuoDot Ltd is not responsible for damages your business may suffer. We make no warranties, express or implied, for services provided, disclaiming merchantability or fitness for a particular purpose. This includes loss of data from delays, non-deliveries, wrong deliveries, or service interruptions caused by DuoDot Ltd or its employees. No server uptime guarantees are made. The Client agrees DuoDot Ltd is not liable for damages from loss of hosting services or data, nor for its own negligence, with liability capped at the charges payable for services during the period damages occurred. DuoDot Ltd is not liable for special or consequential damages, loss of revenue, or injury.
We accept no responsibility for data loss or its consequences and advise Clients to back up site data regularly. DuoDot Ltd does not guarantee its backups or ability to restore service post-disaster recovery. Communications (email, verbal, or written) are private between DuoDot Ltd and the Client, not to be shared with third parties. We communicate only with the registered Client, not third parties. By accepting services, Clients indemnify DuoDot Ltd against losses or claims from violations of law or policy, including damages, costs, and reasonable legal fees if sued due to Client actions.
Enforcement
Failure to comply with any of these Terms of Service may result in immediate deactivation or removal of the Customer’s account at DuoDot Ltd’s discretion.
